Whether your enterprise is dealing with a business environment measured on a global scale or one that is confined to the local level, you will always have to deal with people. Changing economic fortunes, social interaction and other factors too many to name can cause stress and, unfortunately, lead to people acting out in inappropriate ways at the workplace.

This policy from TechRepublic Premium represents consensus best practices.

From the policy:

REPORTING

Indirect or direct threats of violence, incidents of actual violence and suspicious individuals or activities should be reported as soon as possible to a supervisor, security personnel, HR, a member of the threat management team or any member of senior management. When reporting a threat or incident of violence, the employee should be as specific and detailed as possible. Employees should not place themselves in peril, nor should they attempt to intercede during an incident.

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